1. Information We Collect

When you use our website or submit an inquiry through our contact forms, we may collect the following types of personal information:

Contact information: your name, company name, email address, and phone number
Business information: your company type, target market, and product requirements
Technical data: IP address, browser type, and pages visited (via Google Analytics)

2. How We Use Your Information

We use the information you provide to:

Respond to your OEM/ODM inquiries and provide product quotations
Send you product catalogs, technical specifications, and relevant updates
Improve our website and services based on usage analytics
Comply with applicable legal obligations

3. Form Processing

Contact and inquiry forms on this website are processed through Formspree, a secure third-party service. Your inquiry data is transmitted securely (HTTPS) and stored on Formspree's servers. We access your submitted data solely for the purpose of responding to your inquiry. Please review Formspree's Privacy Policy for details on their data handling.

4. Analytics

We use Google Analytics 4 to understand website traffic and user behavior. Google Analytics collects anonymized usage data including page views, session duration, and general geographic location. IP addresses are anonymized. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Live Chat

Our website uses Tawk.to live chat. If you engage with our live chat, your messages and contact details may be stored by Tawk.to. Please review Tawk.to's Privacy Policy.

6. NDA and Data Confidentiality

For OEM/ODM project inquiries, we offer mutual Non-Disclosure Agreements (NDA) to protect your technical specifications, business plans, and proprietary information. All project-related data is handled with strict confidentiality.

7. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only with trusted service providers (Formspree, Google, Tawk.to) operating under confidentiality agreements, and only as necessary to provide our services.

8. Data Retention

We retain inquiry data for up to 3 years to support ongoing business relationships. You may request deletion of your data at any time by contacting us.

9. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Object to processing of your data for marketing purposes
Data portability upon request

10. Cookies

Our website uses functional cookies required for analytics (Google Analytics) and live chat (Tawk.to). No advertising or tracking cookies are set. You can manage cookies through your browser settings.

11. Contact

For privacy-related questions or data requests, contact us at: sales@houseclean-vac.com
Houseclean Electric Co., Ltd.
No.1206 Fengyang Rd, Xiangcheng District, Suzhou, Jiangsu 215134, China